Turn Tickets Into Solutions – AI-Powered Ticketing System for osTicket
Transform your osTicket system with intelligent AI. Reduce support costs and increase customer satisfaction with automatic categorization, instant responses, and smart routing.
Why Choose TicketMind?
Built specifically for osTicket integration with enterprise-grade features
Fast Responses
Stop drowning in unanswered tickets. AI-generated responses cut down response times and help agents stay on top of every request.
No Training Needed
Your team can use it instantly – the AI works inside your existing osTicket setup without new tools or steep learning curves.
Consistent Quality
Give customers clear, accurate, and professional replies.
Your Data, Your Choice
Whether in the cloud or on your own servers, keep control of sensitive information with flexible hosting or on-premise options (EU hosted).
Transform Your osTicket System with AI
Use TicketMind as an osTicket extension to save time, reduce costs, and improve customer satisfaction. Our platform learns continuously and gets better every day.
Lower Costs
Reduce your support costs dramatically through intelligent automation.
Faster Processing
Instant responses and intelligent routing ensure lightning-fast solutions.
Higher Satisfaction
Customers get quicker, more accurate answers whenever they need them.
Simple Pricing for Every Business
Start with your free trial and scale as you grow
Hosted
Perfect for all businesses
- Up to 1,000 tickets/month
- Free setup help for early customers
- Email & Chat Support
All plans include a 14-day free trial. No credit card required.
Start now →Frequently Asked Questions
Everything you need to know about TicketMind
How does TicketMind integrate into osTicket?
TicketMind is not a standalone alternative, but an extension for your existing osTicket ticketing system. It integrates seamlessly via our open-source plugin and enhances osTicket with AI-powered automation. Visit our GitHub repository for detailed documentation and plugin download.
Does TicketMind work with other ticketing systems?
TicketMind is currently optimized exclusively for osTicket. Our focus is to provide the most seamless and powerful AI integration for osTicket users. Support for additional ticketing systems is on our roadmap, but not available yet.
What is the advantage over a simple ChatGPT integration?
A simple ChatGPT integration generates replies based only on the current question and lacks context from your ticket system. TicketMind, in contrast, is a true AI integration for osTicket. It analyzes historical ticket data, learns from previously solved tickets, and generates accurate, context-aware responses. In addition, it correctly attributes actions and answers to the appropriate users directly within each osTicket ticket.
How secure is my data?
TicketMind is GDPR-compliant, uses end-to-end encryption, and offers both cloud and on-premise hosting options in the EU.
Is On-Premise option possible?
Yes! We offer custom on-premise deployments for organizations that need complete control over their data and infrastructure. Our self-hosted solution is perfect for companies with strict compliance requirements or specific security needs. Contact sales to discuss your requirements and pricing.
Can I customize the system to my workflow?
Yes. TicketMind is built to adapt to your workflow — from configurable processes and automation rules to integrating your own data and support structures.
Any questions?
Experience Support That Thinks Ahead
Transform your osTicket experience today.
Ready to Transform Your Support?
Get personalized advice and see how TicketMind fits your osTicket setup
Expert Consultation
Personal advice from our osTicket specialists
Custom Setup
Tailored configuration for your workflow
GDPR Compliant
Full data protection and EU hosting
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